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ONLINE ORDER SHIPPING POLICY

WE SHIP MONDAY THROUGH SATURDAY VIA USPS AND UPS.  YOUR SHIPPING RATE IS CALCULATED AT CHECKOUT.

WE OFFER FREE DOMESTIC SHIPPING FOR ORDERS OVER $250

ORDERS PLACED BEFORE 2PM EST WILL BE SHIPPED SAME DAY. ORDERS PLACED ON WEEKENDS WILL BE SHIPPED THE FOLLOWING MONDAY. 

TRACKING INFORMATION IS SENT ONCE THE ORDER HAS BEEN PROCESSED AND SHIPPED.

FOR INTERNATIONAL ORDERS, RIVAY HAS NO CONTROL OVER CUSTOMS OR IMPORT DUTIES INCURRED ONCE THE PARCEL REACHES THE DESTINATION COUNTRY. WE DO NOT ASSUME RESPONSIBILITY FOR IMPORT DUTIES.

THE CUSTOMER TAKES FULL LIABILITY FOR ALL POSTAL CHARGES, RETURN SHIPMENT COSTS, AND CUSTOMS CHARGES SHOULD THEY REFUSE TO ACCEPT A PARCEL DUE TO IMPORT DUTIES OR TAXES.

SALES TAX

SALES TAX IS CHARGED FOR ORDERS THAT SHIP WITHIN THE STATE OF NEW YORK AT THE LOCAL TAX RATE. WE DO NOT CHARGE SALES TAX FOR OUT OF STATE SHIPMENTS.

SECURITY

ALL ORDERS SUBMITTED ARE ENCRYPTED USING INDUSTRY STANDARD 128 BIT ENCRYPTION TECHNOLOGY TO ENSURE YOUR TRANSACTIONS ARE PROCESSED SAFELY.

PRIVACY

YOUR PRIVACY IS IMPORTANT TO US. WE WILL NEVER SELL OR SHARE YOUR PERSONAL INFORMATION WITH ANYONE.

 

IF YOU HAVE ANY ADDITIONAL QUESTIONS, PLEASE CONTACT US AT: INFO@RIVAYNYC.COM