Returns & Exchanges

We want you to be completely satisfied with you purchase. Rivay gladly accepts returns or exchanges of unworn, unaltered, unwashed, undamaged or defective merchandise with all tags attached in the original packaging for a full refund or exchange within 14 days of the original purchase.

Returns & exchanges are simple:

You may access our returns and exchanges portal here to return or exchange an item from an order you placed or received as a gift. Follow the instructions in our return portal (the process is very quick) and you will receive a prepaid return label. You may drop your return package off at any USPS location.

To get your exchange to you quicker, we ship the replacement item out as soon as the original order is in transit.

For returns, once the order is received and inspected by Rivay we process the refund to the original form of payment.

Final Sale

Items marked and that appear under the collection "ARCHIVE SALE" are FINAL SALE and may not be returned or exchanged. 

International orders

We are currently not accepting returns or exchanges on international orders.